Frequently Asked Questions (FAQs)

  1. How do I place an order? Simply browse our website, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information and complete your purchase.

  2. What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express) and PayPal for online orders.

  3. How much is shipping, and how long does it take? Shipping costs and delivery times vary depending on your location and order size. You can find detailed shipping information during checkout.

  4. Can I track my order? Yes, we provide a tracking number once your order is shipped. You can use this to track your package's progress.

  5. What is your return policy? We accept returns within 30 days for eligible products in unused condition. Please refer to our Returns & Exchanges policy for instructions.

  6. Do you offer international shipping? Yes, we offer international shipping. Please note that shipping costs and delivery times may vary based on your location.

  7. Are products covered by a warranty? Many products come with a manufacturer's warranty. Refer to the specific product's warranty information or contact us for details.

  8. Can I cancel or modify my order? Contact our customer service as soon as possible. Once shipped, orders cannot be canceled or modified.

  9. What if I receive a defective or damaged item? Contact our customer service within 48 hours. We'll guide you through the return process for a replacement or refund.

  10. How can I contact customer service? Email us at [supportsirmacsurvival@gmail.com]. We respond within 24 hours, Monday to Friday, 9:00 AM to 5:00 PM (EST).